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General Terms and Conditions.

Arrival and departure

Check-in from 3.00 pm - Check-out by 10.00 am 

 

Pets

Four-legged friends are welcome in our hotel! The supplement is €20 per night. 

 

Cancellation Policy

The cancellation of a stay is always unpleasant for both parties, which is why we advise our guests to take out travel insurance to protect themselves from any unforeseen events. Cancellation is free if the booking is canceled within 15 days of arrival. If the cancellation occurs within a period of less than 14 days, the entire amount of the first night will be retained as a cancellation fee. In case of early departure the entire stay will be charged.

Once the booking procedure has been completed, confirm that you have read and understood the General Contract Conditions listed below, that you accept them and recognize their unlimited legal effectiveness.


1. Prices
All prices indicated on this site include VAT. Please note that from 01/01/2014 the tourist tax is in force, which is NOT included in the published prices. The tourist tax must be paid directly at the accommodation facility.

2. Payment methods
The expected payment methods will be viewable during the booking process.

3. Cancellation by the guest
The expected cancellation conditions will be viewable during the booking process.

4. Disclaimer
The tourist accommodation service is liable exclusively for direct damages resulting to the customer due to the failure of the tourist accommodation service to fulfill the obligations relating to its business. In any case, the tourist accommodation service is liable for a maximum of the amount of the total price of the booking, to which the civil liability refers.

5. Other
These General Contract Conditions and the provision of our services are subject to Italian law and must be interpreted in accordance with it. For all disputes resulting from or related to these General Contract Conditions, the Court of Bolzano (Italy) has exclusive jurisdiction. If one of the conditions of this contract is or becomes void, this does not affect the validity of all other conditions valid for the contracting parties. If you have encountered a problem with an online purchase, you can use this site to find it
find an out-of-court solution:LINK

It can only be used if the consumer resides in the EU and the trader is established in the EU.

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