Terms and conditions

House rules

We kindly ask our valued guests to maintain respectful behavior throughout their entire stay at our property. In accordance with hotel policy, all our guests have the right to dignified treatment, and as a responsible accommodation provider, we are obligated to protect guests from inappropriate behavior. We invite you to carefully read our house rules.

There are several signs located throughout the hotel area that will help you practice the correct behavior.

Electrical appliances

The electrical current in the hotel is 220 Volts AC. Please verify that your appliances are compatible with this type of current.

The power outlets are the standard Italian type. Please obtain adapters if your appliances have plugs with a different system.

Rates, booking and payment

The quoted prices are the minimum possible costs and apply to one person for one night. For each additional person, we offer a 20 % discount off the listed price.

The prices vary depending on the period and number of guests. Please use the feature on our booking page to specify the number of guests and select a timeframe. Below, you will find the available rooms and their prices.

The outstanding balance for the stay is due upon the guest's departure. Any deposit paid at the time of booking or the guarantee provided by credit card does not exempt the customer from payment. The deposit paid and the pre-authorization requested remain valid for the entire duration of the stay and serve as a guarantee. They will be refunded upon departure, after verification of the room's condition, the correctness of the stay, the balance of extras, and the main conditions of the house rules, with possible charges in case of damages, documented and disputed extras, and/or early departure.

Before settling the bill, you can request to view the charges for verification.

For specific accounting needs (separate bills, invoices with VAT shown, etc.), please inform the reception in advance so that we can carry out all necessary operations with the required time and care. Please provide us with the correct details of the invoice recipient as well as any additional information promptly. Otherwise, a simple fiscal receipt will be issued. Subsequent changes will not be possible.

We accept credit cards, EC cards (debit cards), and cash. Please note that traveler's checks and personal or bank checks are not accepted.

Cash payments are permitted up to a maximum amount of 4,999.99 Euros (subject to legislative changes regarding cash payments). Please note that traveler's checks and personal or bank checks are not accepted.

Single occupancy surcharge

For single occupancy of a double, triple, or quadruple room, there is a € 30 surcharge.

Stays of up to 2 nights

A 10 % surcharge applies to the base price for stays of just 1 or 2 nights.

Children’s rates

0–1 years old: free

3–7 years old: 50 % discount

8–13 years old: 30 % discount

All prices on this website include VAT. Please note that a tourist tax has been in effect since 01/01/2014, which is not included in the published prices. The tax amounts to € 3.20 per guest aged 14 and older (from the 14th birthday) and is to be paid directly at the accommodation.

In the event of unforeseen economic developments or changes in the current VAT rate of 10 %, a price adjustment will be made.

How to make a reservation at Hotel Lago della creta

To make a reservation, please call us at +39 0474 501 052, email info@lagodellaceta.com, or use the inquiry form on our website.

A deposit of 30 % of the total price is required to confirm the reservation. The reservation will be valid once this deposit has been received in our bank account, at which point we will send you a reservation confirmation. The deposit must be received within one week of the reservation to secure the booking.

On-site, we accept cash payments up to € 4,999.99 per person (legal limit), debit cards and credit cards (Mastercard, Maestro).

Bank transfer details

Bank branch: MPS in Este

IBAN: IT39 D 0103 0625 6100 0000 963 884

Description: Reservation deposit Last Name, First Name

Check-out

On the day of departure, the room must be vacated no later than 11:00 AM. All hotel services can be used until this time.

In exceptional cases, the management may grant guests full or partial use of the hotel's services even after 11:00 AM on the day of departure (at its sole and final discretion). In the event of such authorization, guests are required to comply with the provisions of these house rules and applicable laws until the time of departure.

If you wish to depart before 8:00 AM, please settle your bill the evening before. You can simply leave your room key at the bar, which is open from 7:30 AM for our breakfast guests.

If you remain in the hotel beyond 1:00 PM on the day of check-out, you will be charged for the entire following day. Luggage can be stored at the reception desk during waiting times for check-in and check-out (on the day of departure until 5:00 PM). This means that after leaving your room by 11:00 AM (or the agreed time), you can store your luggage at reception until 5:00 PM.

Before departure, please ensure you have retrieved your documents, returned your room key to reception, and returned any borrowed items to the hotel.

Cancellation policy

We recommend that our guests take out travel insurance to protect against unforeseen events, as cancelling a stay is inconvenient for both parties.

According to Italian consumer protection law, there is no right to withdraw. However, we have established the following cancellation terms in accordance with Article 1382 of the Civil Code. After completing the booking process, please confirm that you have read, understood and accepted the general terms and conditions listed below, acknowledging their full legal effectiveness.

• Cancellation is free if made at least 15 days before arrival.

• If the cancellation is made within 14 days of arrival, the entire amount of the first night’s booking will be retained as a cancellation fee.

• In case of early departure, the entire stay will be charged.

Liability disclaimer

The accommodation provider is only liable for direct damages incurred by the customer due to the provider’s failure to fulfil the obligations arising from its business operations. In any case, the accommodation provider’s liability will not exceed the total price of the booking to which the liability relates.

Other

These General Terms and Conditions and the provision of our services are governed by and construed in accordance with Italian law. The court in Bolzano (Italy) has exclusive jurisdiction over all disputes arising from or relating to these General Terms and Conditions of Contract. If any provision of this contract is or becomes invalid, the validity of the remaining provisions will not be affected. If you encounter a problem with an online purchase, you can seek an out-of-court resolution through this website.

Please note that this option is only available if the consumer resides in the EU and the business is based in the EU.