Terms and conditions

General information Arrival and departure: Check-in is from 3 p.m. to 7 p.m. (Late arrivals are possible; please inform us by phone). Check-out is from 8 a.m. to 10 a.m. (If you wish to leave earlier, please settle the bill the evening before your...

General information

Arrival and departure:

  • Check-in is from 3 p.m. to 7 p.m. (Late arrivals are possible; please inform us by phone).

  • Check-out is from 8 a.m. to 10 a.m. (If you wish to leave earlier, please settle the bill the evening before your departure.) If you wish to depart before 8:00 a.m., simply leave your key at the bar. Both the bar and the restaurant open at 7:30 a.m. for our breakfast guests.

  • Smoking: Smoking is prohibited in the rooms and all indoor areas. Please use the designated smoking areas outside.

  • Pets: Your four-legged friend is welcome in our hotel! The price is € 20 per pet per night. Please note that we are unable to provide pet food.

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Rates, booking and payment The quoted prices are the minimum possible costs and apply to one person for one night. For each additional person, we offer a 20 % discount off the listed price. The prices vary depending on the period and number of...

Rates, booking and payment

The quoted prices are the minimum possible costs and apply to one person for one night. For each additional person, we offer a 20 % discount off the listed price.

The prices vary depending on the period and number of guests. Please use the feature on our booking page to specify the number of guests and select a timeframe. Below, you will find the available rooms and their prices.

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Single occupancy surcharge

For single occupancy of a double, triple, or quadruple room, there is a € 30 surcharge.

Stays of up to 2 nights A 10 % surcharge applies to the base price for stays of just 1 or 2 nights. Children’s rates 0–1 years old: free 3–7 years old: 50 % discount 8–13 years old: 30 % discount All prices on this website include VAT. Please note...

Stays of up to 2 nights

A 10 % surcharge applies to the base price for stays of just 1 or 2 nights.

Children’s rates

0–1 years old: free

3–7 years old: 50 % discount

8–13 years old: 30 % discount

All prices on this website include VAT. Please note that a tourist tax has been in effect since 01/01/2014, which is not included in the published prices. The tax amounts to € 3.20 per guest aged 14 and older (from the 14th birthday) and is to be paid directly at the accommodation.

In the event of unforeseen economic developments or changes in the current VAT rate of 10 %, a price adjustment will be made.

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How to make a reservation at Hotel Lago della Creta To make a reservation, please call us at +39 0474 501 052 , email info@lagodellaceta.com , or use the inquiry form on our website . A deposit of 30 % of the total price is required to confirm the...

How to make a reservation at Hotel Lago della Creta

To make a reservation, please call us at +39 0474 501 052, email info@lagodellaceta.com, or use the inquiry form on our website.

A deposit of 30 % of the total price is required to confirm the reservation. The reservation will be valid once this deposit has been received in our bank account, at which point we will send you a reservation confirmation. The deposit must be received within one week of the reservation to secure the booking.

On-site, we accept cash payments up to € 4,999.99 per person (legal limit), debit cards and credit cards (Mastercard, Maestro).

Bank transfer details

Bank branch: MPS in Este

IBAN: IT39 D 0103 0625 6100 0000 963 884

Description: Reservation deposit Last Name, First Name

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Cancellation policy We recommend that our guests take out travel insurance to protect against unforeseen events, as cancelling a stay is inconvenient for both parties. According to Italian consumer protection law, there is no right to withdraw....

Cancellation policy

We recommend that our guests take out travel insurance to protect against unforeseen events, as cancelling a stay is inconvenient for both parties.

According to Italian consumer protection law, there is no right to withdraw. However, we have established the following cancellation terms in accordance with Article 1382 of the Civil Code. After completing the booking process, please confirm that you have read, understood and accepted the general terms and conditions listed below, acknowledging their full legal effectiveness.

  • Cancellation is free if made at least 15 days before arrival.

  • If the cancellation is made within 14 days of arrival, the entire amount of the first night’s booking will be retained as a cancellation fee.

  • In case of early departure, the entire stay will be charged.

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Liability disclaimer The accommodation provider is only liable for direct damages incurred by the customer due to the provider’s failure to fulfil the obligations arising from its business operations. In any case, the accommodation provider’s...

Liability disclaimer

The accommodation provider is only liable for direct damages incurred by the customer due to the provider’s failure to fulfil the obligations arising from its business operations. In any case, the accommodation provider’s liability will not exceed the total price of the booking to which the liability relates.

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Other These General Terms and Conditions and the provision of our services are governed by and construed in accordance with Italian law. The court in Bolzano (Italy) has exclusive jurisdiction over all disputes arising from or relating to these...

Other

These General Terms and Conditions and the provision of our services are governed by and construed in accordance with Italian law. The court in Bolzano (Italy) has exclusive jurisdiction over all disputes arising from or relating to these General Terms and Conditions of Contract. If any provision of this contract is or becomes invalid, the validity of the remaining provisions will not be affected. If you encounter a problem with an online purchase, you can seek an out-of-court resolution through this website.

Please note that this option is only available if the consumer resides in the EU and the business is based in the EU.

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